Module Description

Business Development Series (8 Modules) - Download a Series Calendar (PDF)

BD101	Gathering Guest Information – How to improve the quantity and quality of information gathered from all touch points.
BD102	Communication Skills for Today’s Customers – Focusing on phone skills: learn how to break down the barriers through effective communication principles.
BD103	Incoming Phone-up Mastery – Learn how to master incoming sales call opportunities.
BD104	Why FUFU? – Increase sales from unsold opportunities by asking the right questions and funneling down to the real objection.
BD105	Objection Mastery I – Overcome the "I’m still shopping" and "I’m not ready" objections.
BD106	Objection Mastery II – Stop haggling, giving away profit, or simply giving in on price. Begin all negotiations with solid commitments.
BD107	Owner Loyalty I – Learn the contact strategies that will enable you to build loyal relationships.
BD108	Owner Loyalty II – Learn how to build and leverage your "Book of Business."