Module Description

Service Development Series (8 Modules) - Download a Series Calendar (PDF)

SD101	Implementing the Service Appointment Model – Implement the process for a 30% gain in daily service appointments.
SD102	Top 10 Service Objections – Learn how to effectively communicate and turn potentially negative situations into advocacy for life.
SD103	Mastering the Incoming Service Call – Learn how to create high-schedule, on-time show, and customer-pay opportunities.
SD104	First-time Service Scheduling – Learn how to effectively schedule your first-time service opportunities.
SD105	Increase Customer Satisfaction – Implement effective follow-up strategies for service visits and opt-out service opportunities.
SD106	Creating Service Loyalty – Implement a proven follow-up and contact strategy to increase daily service opportunities to non-returned and non-returning VIN’s.
SD107	Implementing the Complaint Resolution Plan – Implement a customer-centric complaint resolution process for your entire dealership. Learn how to address complaint situations and convert those into their customer-for-life scenarios.
SD108	Re-delivery Mastery – Learn 10 simple practices that increase service loyalty and create a re-delivery process beyond reproach.